5566 Privacy Policy — How Your Data Is Kept Safe

01What Information We Collect

Collecting certain information during registration and use of 5566 is essential — primarily to keep your account secure and to deliver our services properly. We never collect more data than necessary.

We collect two types of information — what you provide directly, and what is generated automatically through your use of the platform.

A copy of your NID or passport is stored solely for KYC verification purposes and kept on encrypted servers. This information is never used for advertising or marketing.

02How Your Data Is Used

5566 uses the data it collects only for specified purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: For login, password recovery, and account security.
• Payment Processing: To confirm deposits and withdrawals and verify transactions.
• Support Services: To help resolve your issues and review complaints.
• Security & Fraud Prevention: To detect multiple accounts, bots, or suspicious activity.
• Responsible Gaming: To monitor unusual betting patterns and provide early warning signs of potential issues.
• Legal Compliance: To comply with licensing authority directives and meet AML policy requirements.
• Personalised Experience: To send you relevant information about your preferred games and promotions — but only with your consent.

03Cookies & Tracking Technologies

5566's website uses cookies — small data files stored in your browser. Without them, many platform features won't work, such as keeping you logged in or maintaining your session through a page refresh mid-game.

We use three types of cookies:

• Essential Cookies: Login sessions and security tokens are essential for the site to function — they cannot be disabled.
• Functional Cookies: Your preferred language, recently played games — for your convenience. Can be turned off.
• Analytics Cookies: Which pages are visited most and where issues occur — used to improve the site. Anonymous data, can be turned off.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect how the site functions.

04Data Sharing Policy with Third Parties

5566 does not sell your personal data. However, in certain specific situations, limited information may be shared with designated third parties — solely for the purpose of delivering services and under strict confidentiality agreements.

• Payment Processors (bKash, Nagad, Rocket): Only the minimum data needed to confirm a transaction — just the amount and reference. Your personal profile is never shared.
• Game Providers (Pragmatic, Evolution): An anonymous player ID is used to maintain your gaming session. Game providers receive neither your name nor your payment details.
• KYC Verification Services: For identity document verification — these providers are GDPR-compliant and do not retain data on their servers.
• Legal Authority: Information may be disclosed as required by court order or at the request of a licensing authority.

Your information is never shared with any third party outside the list above. For any concerns, contact us directly at support@5566-jit.com.

05Data Retention Period

5566 does not retain your data longer than necessary. Data is kept while your account is active and deleted after a set period once the account is closed.

After the designated retention period, data is permanently deleted or fully anonymised. You may also request early deletion — however, this may not be fully possible where legal obligations require us to retain certain information.

06Security Measures & Technologies

5566 uses internationally recognised security technologies to protect your data. It's not just policy on paper — every layer of your information is actively secured.

• SSL/TLS Encryption: Every page load, login, and transaction is secured via HTTPS. No one can intercept your data in transit.
• AES-256 Encryption: Sensitive data stored on our servers — NID copies, payment data — is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): OTP verification at login — your account stays protected even if your password is compromised.
• Firewall & DDoS Protection: Unauthorised server-level access is actively prevented.
• Regular Security Audits: Regularly audited by third-party cybersecurity specialists.
• Staff Training: 5566 staff are trained in data protection — account information is only accessible on a need-to-know basis.

07Your Rights

As a 5566 member, you have certain important rights over your personal data. To exercise any of these rights, email us at support@5566-jit.com — we will respond within 7 business days.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data — except where we are required to retain it by law.
• Right to Restrict Processing: You can request that your data not be used for a specific purpose.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing messages at any time.

When making a request, include your registered mobile number or email address for identity verification. This ensures no one else can request access to your information.

08Protection of Minors' Data

5566 strictly follows an 18+ policy. We do not collect information from anyone under 18 or knowingly allow them to create an account.

Age is verified at the point of registration. If it is later found that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

Parents and guardians are encouraged to keep parental controls active on their child's devices. If you suspect a minor has an account, please notify our support team immediately.

09How the Privacy Policy Is Updated

5566 may update this Privacy Policy when necessary — due to legal changes, new services, or improved security practices. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes — such as updates to how your data is used or shared with third parties — you will be notified by SMS to your registered mobile number or by email. Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.

If you do not agree with the changes, you may request to close your account — your valid balance will be returned to you.

10Contact & Complaints

For any privacy-related questions, concerns, or requests, please get in touch with us directly:

• Email: support@5566-jit.com — for privacy-related requests, please include "Privacy Request" in the subject line.
• Live Chat: Click the chat icon in the bottom-right corner of the site — 24/7 support is available in Bengali.
• Response Time: 24 hours for general queries, up to 7 business days for complex requests.

If a matter cannot be resolved directly with us, you may file a complaint with the relevant licensing authority. 5566 always cooperates fully with independent investigations.